Michael Maher

• Deploys, implements, and maintains Cisco Unified Communication systems solutions, ensuring that issues and installations are coordinated with internal and external teams.
• Delivering final communication systems products including deployment documentation, adequate test records, infrastructure diagrams, training, and appropriate functional and performance capabilities .
• Providing training on CUCM and other adjunct systems features and functions to both technical and non-technical personnel.
• Work with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.

• Managed Network Operating Center (NOC) including ten staff , technical infrastructure and system performance.
• Managed system-wide operating system and software deployments, as well as any related upgrade problems.
• Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
• Improved quality processes for increased efficiency and effectiveness.

• IT Department leader for a NOC team of twelve overseeing Network. Systems, VOIP, and SATCOM.
• Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.

• IT Department leader for a NOC team of twelve overseeing Network. Systems, VOIP, and SATCOM.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
• Facilitated best user experience through continuous support, training classes, improvements and communication of system changes.

• Managed Network Operating Center (NOC) VoIP team of eight including staff supervision, technical infrastructure and server performance.
• Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
• Scheduled support staff to guarantee complete coverage for every shift.
• Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
• Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
• Led team of eight support staff per shift by prioritizing tasks and assigning duties.

• Lead a team of thirty one full time staff composed of network, systems, transport, outside plant, deployment, integration, information assurance, VoIP, and help desk personnel.
• We transformed a site slated for closure into an award-winning provider of enterprise-level communications supporting U.S. military base and providing mission-critical services; we were selected as first of twenty two sites to be granted a one-year operations extension.

• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
• Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Coordinated ongoing technical training and personal development classes for staff members.

• Managed and motivated project teams to promote collaboration and keep members on-task and productive.
• Managed and archived quality documentation and participated in internal and external quality audits.
• Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
• Developed standard operating procedures and document workflows for current and future process steps.
• Improved quality processes for increased efficiency and effectiveness.

• Deploy SONET and DWDM enterprise solutions
• Collected requirements from end-customers and business partners for product upgrades, added features and new product development.
• Guided multidisciplinary team on multiple projects simultaneously, providing dedicated support and assistance at all stages.

• Concurrently employed while at DISA as a SENIOR NETWORK Engineer

• Global Network Operation Center Network support for Optical Transport Network including SONET and DWDM
• Standardized job tasks and trained junior team members on industry best practices and standards.
• Resolved issues and escalated problems with knowledgeable support and quality service.

Provide a baseline to include documentation and diagramming of all circuit assets for forty plus (40+) sites in theater.

Performs and is regarded as subject matter expert for the department when engaged in core team meetings and activities where design engineering representation is required.

Activates, changes, upgrades, deactivates trunks, links and circuits in accordance with DISA TSOs or regulatory guidance as directed by higher levels of control and submits applicable reports to include delayed service, exception, and in-effect reports.

• Tested programs and databases to identify issues and make necessary modifications.
• Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
• Conducted training and change management processes to improve operations.

• Global Network Operation Center Network support for Optical Transport Network including SONET and DWDM
• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
• Supervised and led employees to high performance levels in cross-functional matrix management structure.

• Developed standard operating procedures and document workflows for current and future process steps.
• Determined and recommended methods to address improvement opportunities.
• Performed in-depth electrical acceptance testing of completed hardware, including continuity and high-potential isolation testing.
• Rendered technical drawings and electrical systems specifications exceeding company standards.