Ganjina Broimshoeva
Dushanbe,Tajikistan
Summary
- Experienced Receptionist with over 4 years in the hotel industry. Known for excellent communication skills, punctuality ,and strong team collaboration. Successfully handles guest relations, resolves issues efficiently, and ensures high quality service. Offers a flexible schedule and a consistent commitment to exceeding customer expectations.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Receptionist
Rumi hotel
Dushanbe, Tajikistan
08.2022 - Current
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Upheld confidentiality with sensitive information handling procedures.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Managed phone calls, resulting in effective communication flow within the company.
Hostess
Serena Hotel
Khorugh, Gorno-Badakhshan
01.2019 - 06.2022
- Coordinated efficiently with kitchen staff for timely food preparation.
- Worked in high-pressure situations whilst maintaining composure and professionalism.
- Escorted guests to their tables, providing detailed menu information when needed.
- Handled customer queries and complaints, ensuring satisfaction.
Education
Bachelor's degree in English Linguistics - English Linguistics
Khorog state University
Tajikistan 09.2015 - 05.2019
Skills
- Excellent communication skills
- Strong customer service abilities
- Punctual and reliable
- Able to work in a team
- Problem solving skills
- Experienced with hotel booking
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Polite and professional in guest interaction
- Discretion and confidentiality
Timeline
Receptionist
Rumi hotel
08.2022 - Current
Hostess
Serena Hotel
01.2019 - 06.2022
Bachelor's degree in English Linguistics - English Linguistics
Khorog state University
09.2015 - 05.2019
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